Terms of service

What Checkwalk is

Checkwalk is an automated test shopper that walks your store's checkout every hour and emails you when a step fails. It is a monitor, not a guarantee. It can miss problems, it can occasionally report one that a real customer would not hit, and it can be delayed or unavailable. It does not fix anything and it never changes your store. You stay responsible for your store and for acting on what we tell you.

Your account

• Checkwalk is for businesses. You must be at least 18 and have the authority to agree to these terms for the business you add.
• You may only add stores you own or are authorized to monitor. Do not point Checkwalk at stores you do not control. You are responsible for anything done through your account, and you will cover us for claims that come from a store you added without the right to.
• Keep the email address on the account current. Notices from us go there and count as delivered when sent.

Price, trial and billing

• Price: $19.99 per store per month, billed monthly through Stripe at the start of each billing month.
• Trial: 14 days free, no card needed. The trial belongs to the store: it starts the first time that store is added to Checkwalk, from any account, and is not repeated for the same store under another account, email address or domain name. Accounts without a card on file may hold up to two stores.
• After the trial: we email you before the trial ends. If you add a card, billing starts; if you do not, checks stop and nothing is charged.
• No refunds: the trial is the time to decide. A month that has started is paid for. Cancel any time and the store keeps running to the end of the paid month; nothing further is charged.
• Our mistakes are different: a charge made in error, such as a double charge or a charge after you cancelled, is refunded in full. If Checkwalk is unavailable for most of a billing month, we credit that month.
• Price changes: we email you at least 30 days before a new price applies to you, and your dashboard shows the new price and the date it starts, with a choice to accept it or let your service end. The new price applies only from your next payment after you accept it. If you have not accepted by then, your stores keep running to the end of the current paid month and then stop, and you are not charged the new price.
• Taxes: prices do not include sales tax or VAT where it applies; Stripe adds it on the receipt.

Liability

Please read this section carefully. It limits what Checkwalk is responsible for.

• No liability for lost sales. Checkwalk tells you about checkout problems; it does not prevent them and cannot promise to catch every one. We are not liable for lost sales, lost profits, lost data, lost goodwill, or any indirect, incidental, special or consequential loss, whether we alerted you, alerted you late, alerted you by mistake, or did not alert you at all, and whether or not we were told such loss was possible.
• Cap. For everything else, our total liability to you for all claims arising from or related to the service, taken together, is limited to the amount you paid us in the three months before the event giving rise to the claim. If you paid nothing in that period, our liability is limited to $50.
• As is. The service is provided as is and as available. We do not promise that it will be uninterrupted, error-free, or that it will detect any particular problem. Any warranty the law would otherwise imply, including fitness for a particular purpose, is excluded as far as the law allows.
• Your store, your store's platform, and your other apps are outside our control. We are not responsible for Shopify, your theme, your apps, your payment provider, or changes any of them make.
• Your side. You will cover us for claims, losses and reasonable legal costs that come from your misuse of the service, from a store you added without the right to, or from your breach of these terms.
• What this section does not do. Nothing here limits liability for fraud, for gross negligence or wilful misconduct, or for anything that cannot be limited under the law that applies to you. Where a limit here is not allowed, it applies to the fullest extent that is allowed.
• Time limit. Any claim must be brought within one year of the event it is about, or it is waived, where the law allows.

Suspension and ending

• You can remove a store at any time from the dashboard or from the link in any email. Checks stop at once; its data is deleted 30 days later, as the privacy policy describes.
• We may suspend a store or an account that blocks our shopper, that is unreachable for a long time, that is used against these terms, or that abuses the free trial. When we do, you see a notice on your dashboard at sign-in and get an email with the reason and what to do.
• We may stop offering the service. If we do, we give you at least 30 days' notice, you are not charged for time after it ends, and any prepaid time is refunded.

Changes to these terms

If we change these terms in a way that matters, we email you at least 30 days before the change applies and show it on your dashboard. Price changes follow the rule above. Continuing to use the service after the date means you accept the new terms.

Law and contact

These terms are governed by the laws of the State of Wisconsin, United States, without regard to its conflict-of-law rules, and any dispute is heard in the state or federal courts located in Wisconsin. Questions to hello@checkwalk.com.