Product
Uptime monitors tell you the page loaded. Checkwalk tells you a customer could buy.
Most checkout failures happen on a store that is "up". The home page loads, your ads keep running, and nobody can pay. Checkwalk is a test shopper that walks the real buying path every hour and stops one click before paying.
What you receive
yourstore.com: customers can't check out
No shipping options are showing. Customers cannot finish buying.
- Store0.9 s
- Product1.2 s
- Add to cart0.7 s
- Cart1.1 s
- Checkout2.4 s
- Address1.8 s
- Shipping ratesstopped here
- Payment formnot reached
We tried twice, at 6:23 and 6:33 AM. Same result.
Where to look: Settings › Shipping and delivery. Make sure your customers' country has a rate with no conditions.
Screenshot: the shipping step, as the shopper saw it
- An alert when a step fails twice in a row, about ten minutes apart. Plain English, a screenshot of what the shopper saw, and the first place to look in your Shopify admin.
- A recovery note when it works again, with how long it was down.
- A short weekly all-clear so you know it is still watching.
- No graphs to read, no noise. If your inbox is quiet, your checkout works.
How a checkout breaks without anyone noticing
None of these take the site down. All of them stop every sale until someone happens to try to buy.
A shipping change
A rate is deleted, a zone is edited, a weight condition is added. Customers reach the delivery step and see "no shipping options".
Payments paused
Your provider asks for a document and disables the gateway while it waits. The payment form shows no way to pay.
A theme update
A new app or theme version hides the Add to cart or Checkout button, often only on phones.
The password page
A test or a relaunch leaves the storefront password on. Visitors never get past the front door.
Everything sold out
An inventory sync or a missing location marks the whole catalog as sold out overnight.
App conflicts
Upsell, package-protection and subscription apps replace the store's own buttons and sometimes break them.
What the shopper does
- Opens the store
- Opens a product
- Adds it to the cart
- Opens the cart
- Opens checkout
- Enters a US address
- Waits for shipping rates
- Sees the payment form, then leaves
Every hour, in a real browser, on the same pages your customers use. Each step is timed and screenshotted. It never pays, never applies a discount code and never touches your admin.
Who uses it
- Owner-operated stores. You are the whole team. You find out about a broken checkout from a customer email days later, if they bother. Now you find out within the hour.
- Stores with many apps. Every app update is a chance for the cart or checkout button to disappear. The hourly walk catches it before your ad spend does.
- Agencies and theme designers. Make a theme change, then watch the next check pass. Keep it running on client stores so a break after handover reaches you first.
- Pre-launch stores. Give us the storefront password. The shopper enters it, and you still hear about it if the store ends up behind the password by accident after launch.
- Seasonal peaks. Black Friday weekend is when shipping rules change, apps get installed in a hurry and a quiet break costs the most.
- Stores running ads. Paid traffic to a checkout nobody can finish is money gone twice. Pause the campaign the hour it breaks, not the week after.
Why not an uptime monitor?
An uptime monitor loads one page and checks that it answered. Shopify's servers almost never fail that test; the breaks above all happen on a store that answers perfectly. Checkwalk clicks the buttons, fills the forms and waits for the shipping rates, because that is where stores actually break.