Privacy policy

What we collect

• From you: your store address, the email address alerts go to, and, if you give it, your storefront password.
• From checking your store: the result of each hourly check, timing per step, and screenshots of the public pages our test shopper saw. Screenshots can include your product names and prices. They never include a real customer's data, because the only shopper is ours.
• From this site: standard server logs (address, time, page). No analytics scripts, no advertising trackers, no cookies beyond what your browser needs to load the page.

What we do with it

We use it to run the checks, email you when something breaks, answer your support questions, and bill you. Nothing else. We do not sell your data, we do not share it with advertisers or marketers, and we do not use it to train anything. We may publish anonymous, aggregate statistics (for example how many stores had a checkout problem in a month) in which no store or person can be identified.

Who else sees it

• Resend delivers our email, receives email sent to us, and sees the addresses and the content, including screenshots.
• Stripe handles payment. We never see your card number.
• DigitalOcean hosts the server that runs the checks and stores results and screenshots, in the United States. Cloudflare serves this site and our DNS.
• Google, only if you sign in with Google: we receive your name and email address from Google and nothing else.
• Anthropic runs the AI assistant that drafts support replies and reviews failed checks. It sees the support email you send us and the results of checks on your store, under Anthropic's commercial terms, which do not allow training on that data.

Support and automation

Support replies may be drafted by an AI assistant and reviewed by a person before they are sent. Some routine replies may be sent automatically; those are labelled as written by the assistant, and replying to one reaches a person.

Your store's customers

Our shopper never places an order, never pays, and never sees your customers' data. Your store will record one abandoned checkout an hour from "Checkwalk Monitor" at checkout-monitor@checkwalk.com, shipping to a business address in Chicago (details on the Resources page). Filter that address out of your marketing flows.

Keeping and deleting

• Check results and screenshots: 90 days, then deleted automatically.
• A removed store: checks stop at once; its results and screenshots are deleted 30 days after removal, so you can bring it back within that time. The record that the store once had a free trial is kept, so a trial cannot be restarted.
• A closed account: everything is deleted within 30 days, except billing records, which we keep for 7 years as the law requires.
• Support email: 3 years, or longer only while a dispute is open.
• Server logs: 30 days. Database backups: 30 days.

Email hello@checkwalk.com to have your data deleted sooner, or to get a copy of what we hold.

Contact

Checkwalk is operated by Checkwalk LLC, Wisconsin, United States. Write to hello@checkwalk.com.